Jeep Wave Customer Care Program at Pearson DCJR
Jeep's customer loyalty program, Jeep Wave Customer Care, is their way of saying thanks. Jeep Wave offers many benefits and exclusive offers to help customers give their prized possessions the best care possible. All new Jeep models and trims are automatically enrolled in Jeep Wave upon purchase. Continue reading below to learn more about the Jeep Wave Customer Care program and everything it has to offer!
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What is Jeep Wave Customer Care?
Jeep Wave is a customer loyalty program that gives Jeep owners exclusive offers beyond a manufacturer's warranty. When Jeep Wave covers your Jeep, you'll enjoy 24/7 assistance, exclusive maintenance offers, and more. In addition to Jeep Wave being standard on the entire 2021 lineup, the coverage has also been extended from the usual 24 months to 36 months, allowing you to reap Jeep Wave's benefits for a whole extra year!
What are the Benefits of Jeep Wave?
A vehicle is a large investment, and it is common sense to take the best care of it as you can. Jeep Wave helps owners give their Jeep this level of care by covering the cost of the first three oil changes and tire rotations within the first six months of ownership. These free services are covered at any authorized Jeep service center, including the one here at Pearson Chrysler Dodge Jeep Ram. Jeep Wave also covers the cost of same-day car rental during preventative maintenance appointments, making your next service visit more convenient. Trip interruption coverage up to $1,000 per use is also taken care of. In addition, 24/7 roadside assistance offered by Jeep Wave gives drivers confidence no matter where their travels take them with a free tow to the nearest Jeep service center. Lastly, Jeep Wave customers get exclusive VIP access to nationwide Jeep Brand events.
- Worry-Free Maintenance at No Additional Cost
- No-charge same-day vehicle rental for routine maintenance
- Trip interruption coverage up to $1,000 per occurrence
- 24/7 roadside assistance during 5-Year/60,000-Mile Powertrain Limited Warranty
- Dedicated 24/7 Owner Support
- Jeep-Brand Event VIP Treatment
- 6-month subscription to onX Offroad Elite App
What Jeep Models are Eligible for Jeep Wave?
Jeep Wave memberships have been expanded to all purchased or leased Jeep® Brand vehicles starting with the 2021 model year. Select 2020 Jeep Brand vehicle models and trims are available. For more information or to find out if your Jeep is part of the Wave program, give us a call! 2023 model year Jeeps in the Wave Program include Cherokee, Compass, Gladiator, Grand Cherokee, Grand Cherokee 4xe, Renegade, Wrangler, and Wrangler 4xe.
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Jeep Wave FAQs
Who is eligible for Jeep Wave? Beginning with 2021 model year, all Jeep® vehicles are automatically enrolled into the Jeep Wave® program. For 2016-2020 model year vehicles, only select vehicles are automatically enrolled into the program: Wrangler and Gladiator - all trim levels, Grand Cherokee - Overland, Summit, SRT®, Trailhawk®, Trackhawk® and High Altitude trim level, Cherokee, Compass and Renegade - Trailhawk trim level.
Can owners buy in to the Jeep Wave program? Yes, owners of 2015 model year and newer Jeep Brand vehicles not already enrolled in the Jeep Wave program can do so for an additional cost via the Jeep Wave page in the Care section of their owner account or by visiting us hear at Pearson!
When does membership in the Jeep Wave program begin?Membership for Jeep Wave included as part of an eligible vehicle purchase begins on the vehicle's in-service date. For those who purchase Jeep Wave, membership starts on the date of membership purchase.
Can members have more than one Jeep Wave® membership? Yes. Members can have an unlimited number of memberships so long as they have qualifying vehicles. Each membership is linked to a specific Vehicle Identification Number (VIN).
How do the maintenance services work? Jeep Wave members can go to participating U.S. authorized FCA US LLC dealers, like us here at Pearson CDJR, to redeem their oil change and tire rotation services.
Can owners renew their membership? Yes. Owners will be able to renew their membership using the buy-in function on the owner site or by visiting their local dealer. Owners who are opted in to receive Jeep Wave® communications will be given advance notice of their membership end date and instructions on renewal. Owners will also be notified of the opportunity to renew on their Jeep Wave account page.
What happens to the Jeep Wave membership if the vehicle is sold? If the vehicle is sold, the Jeep Wave® membership for all membership types, along with any unused benefits, is null and void.
When does membership in the Jeep Wave program begin?
Is Jeep Wave honored at Pearson CDJR?
Yes, it is!! Here at Pearson Chrysler Dodge Jeep Ram, we want our customers to be well taken care of. We are proud to say we honor Jeep Wave and all of its fantastic benefits here! To schedule your next service appointment, you can do so right here on our website or by calling our service center directly. If you're interested in getting behind the wheel of a Jeep model covered by Jeep Wave, our full Jeep inventory is right here on our website for you to peruse to find the best one for you. When you're ready, a friendly sales expert would be happy to show you around the lot and accompany you on a test drive! We look forward to earning your business!
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